Success Refund Service
Success Refund Service, PO Box 5, Rainbow, Victoria, Australia. ABN: 21457525309​. www.successrefundservice.com.au​ | 1300 472 395

Welcome to

Success Refund Service


It is our responsibility to locate the rightful owners and reunite them with their lost money​ What is lost and unclaimed money? TESTIMONIALS Individuals and companies occasionally lose track of the money they own , for example, bank accounts, shares, investments and life insurance policies. This may happen because of a change of address, a change of name, a change of employer, a move overseas and, sometimes, just plain oversight. Where this happens, and the financial institution or previous authority is unable to locate the owner of the money, the money is considered "lost". In most cases, lost money is transferred to a Government trust account and remains there while it is "unclaimed". What may interest you is that, if owners of this money do not step forward, this money is then taken up as Government revenue. In most cases this is the inevitable fate for lost money unless the correct owner steps forward to claim their lost money. To process a claim, we must first verify your claim. To do this, we require at least 100 points of identification. We will also prepare an Agreement & Authority to Act, which sets out the terms and conditions of our service and formalises your authority for us to make the claim on your behalf.​ We liaise with the various holding authorities to ensure the full release of all monies outstanding quickly and successfully. Occasionally, additional information is required by the department or financial institution holding the money; we will communicate this to you and assist you to source the information.​ Once the funds are released, they are deposited to your nominated account, less our processing fee. Claims are completed within 6 to 8 weeks of receiving all the correct claim documentation. Every day, people and businesses leave cash in financial institutions, insurance companies, and with government authorities. It’s human nature to forget and even the best kept records can have gaps. As absurd as it sounds, it happens constantly. It is estimated that 1 in 3 individuals actually have money owing to them without their knowledge. Most commonly, money is lost because of: How do people misplace millions of dollars every year?​ Types of lost money waiting to be reunited with its owners Matters we commonly assist with include unpresented cheques, superannuation, company takeovers, and rental and local council bonds, we also assist in areas such as: ​ Our refund experts specialise in finding unclaimed funds for Australian individuals and companies who have lost track of their money. We assist in first verifying the identity of the rightful owner(s) and then assist with the claims process by managing the documentation, preparation and submission of claims. How is my money returned? Delivering excellence in alleviating the entire claim process for Australian businesses and individuals with integrity and professionalism.​​


Why have I been contacted regarding finances that have been lost? As refund consultants, we take it upon ourselves to reach out, assist and work with people that are entitled to lost and unclaimed money. We may have contacted you because we believe that lost money may be owed to you. In most cases, people are unaware that their money is lost and waiting to be claimed so it's likely to be a nice surprise to learn that money could be owed to you and you didn't even know about it.



It is our responsibility to locate the rightful owners and reunite them with their lost money​. We liaise with the various holding authorities to ensure the full release of all monies outstanding quickly and successfully. Occasionally, additional information is required by the department or financial institution holding the money; we will communicate this to you and assist you to source the information.​ To process a claim, we must first verify your claim. To do this, we require at least 100 points of identification. We will also prepare an Agreement & Authority to Act, which sets out the terms and conditions of our service and formalises your authority for us to make the claim on your behalf.​ Once the funds are released, they are deposited to your nominated account, less our processing fee. Claims are completed within 6 to 8 weeks of receiving all the correct claim documentation. How do people misplace millions of dollars every year?​ Every day, people and businesses leave cash in financial institutions, insurance companies, and with government authorities. It’s human nature to forget and even the best kept records can have gaps. As absurd as it sounds, it happens constantly. It is estimated that 1 in 3 individuals actually have money owing to them without their knowledge. Most commonly, money is lost because of: Moved Overseas, Oversight, Moved House. What is lost and unclaimed money? TESTIMONIALS Individuals and companies occasionally lose track of the money they own , for example, bank accounts, shares, investments and life insurance policies. This may happen because of a change of address, a change of name, a change of employer, a move overseas and, sometimes, just plain oversight. Where this happens, and the financial institution or previous authority is unable to locate the owner of the money, the money is considered "lost". In most cases, lost money is transferred to a Government trust account and remains there while it is "unclaimed". What may interest you is that, if owners of this money do not step forward, this money is then taken up as Government revenue. In most cases this is the inevitable fate for lost money unless the correct owner steps forward to claim their lost money. What makes this process even more difficult is that each state in Australia has separate laws relating to lost funds and various institutions responsible for lost monies unique to that state (with their own set of individual claiming rules and procedures). This can make this process very difficult as small mistakes can lead to a much more difficult return process later and may require months of assistance in order to complete the claim. Therefore, it’s always better to make sure that your claim is done right the first time.​​ If I don't choose to claim these lost monies, what happens then? The answer is simple; the funds will stay (in many cases) in a government trust account and will remain unclaimed. Then, depending on which authority holds the funds, the money will be transferred into the Government's consolidated revenue fund once a certain period of time has passed. In other words, the Government gets it, and it’s gone! How is my money returned? Our refund experts specialise in finding unclaimed funds for Australian individuals and companies who have lost track of their money. We assist in first verifying the identity of the rightful owner(s) and then assist with the claims process by managing the documentation, preparation and submission of claims. What laws do you have to abide by?​​ There are many laws in place that protect you as a consumer and your lost money. It is an offence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to give false or misleading information or documentation. This means that we are bound by law to ensure that we undertake correct procedures. It also means that we are bound by law to promptly refund your funds into your preferred bank account or by cheque. How do we stay up to date? We are trained through Create Australia, they serve as a third party validating our claim as a refund consulting agent. We are frequently updated with industry information which keeps our knowledge and training relevant so you can be sure you are putting your trust in the hands of up-to-date industry experts. Frequently Asked Questions​​. What is lost money? Unclaimed Money or lost money is a term used to describe funds that have been unable to be returned to the entity they belong to. It's easy to end up with lost funds, even the best kept records can sometimes miss something. Have you ever moved house or even opened up a new bank account? Chances are you could have money owing to you. Where does the money go? Once the firm you were dealing with has made a reasonable effort to reunite the entity with their lost funds they are then expected to transfer those funds to the government where it waits until the entity steps forward to redeem it. The Australian Government is currently sitting on almost $10 BILLION worth of lost money! How do we locate you? It's our job to track down people with money owing to them. We use a range of methods to get in contact with you; all of which are legal and ethical. We respect your privacy and only use the details given to us by government entities in attempts to reunite you with your lost money. We believe people should be given the chance to claim it back. How long will the process to claim my money actually take? It is difficult to put an exact time frame on the claim process as we are dealing with busy government departments, and as such, we often have to wait days for a reply. As soon as we hear back from them, we get in touch with you as soon as possible to let you know. How much is this going to cost me? Our service does not involve any upfront fees or payments so you don't have to worry about having to make payments you can't afford. Our price will vary depending on the amount that needs refunding. But please be aware that you will not have to pay a cent until your money is fully refunded. We don't get paid unless you do, this minimises your risk and ensures you aren't hit with fees that you can not afford. What if I don't want to claim it? Not everyone wants to claim their lost funds for what ever reason. We offer a service which involves donating your funds to a charity of your choice. Not only is this a feel good exercise for us, but it is often quite satisfying for our clients, knowing that the funds they didn't want went to a good cause. Can I do it myself? Can and should are two very different words. Just as you wouldn’t represent yourself in court, you shouldn’t try to claim lost money yourself, unless you have the knowledge to refund it the correct way. If handled incorrectly, your money can end up in all kinds of trouble. Its better to get it done right. Why am I being asked for more information? Government departments often require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while adhering to government department specifications and requirements. TERMS & CONDITIONS​ 1. Due to privacy and confidentiality requirements, Success Refund Service is unable to disclose the source of your funds without first receiving your signed authority on the prescribed form. This form can be downloaded from our website. 2. Every effort is made by Success Refund Service to ensure that cheques* or direct deposits* for monies held in Australia are returned within 9 weeks of receipt of ALL correct documentation required. Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents are not responsible for any delays in processing of claim and accept no responsibility for any claim, loss, or liability arising from any such delays. Monies held outside of Australia may require additional time to process. (*as applicable). 3. While every reasonable effort will be made to recover the funds, Success Refund Service cannot guarantee success in recovering all or any of the indicated monies, and you agree that you will not hold Success Refund Service responsible for any inability or failure to do so. 4. Success Refund Service’s fee is currently 15% of all monies recovered, payable upon recovery of funds. Success Refund Service will charge no other fees, (other than for clause 10 of this agreement) and in the unlikely event that recovery attempts are unsuccessful, no fees will be charged. 5. At the sole discretion of Success Refund Service, payment for service may be made either by invoice or by deducting the service fee from the amount of the refund. 6. The client understands they will receive the balance either by cheque or deposited electronically to their nominated bank account. The client accepts they are responsible for providing correct information and that incorrect information may cause delays or loss in receiving their recovered money. Clients are strongly advised to check and to be certain that all information provided to Success Refund Service is clear, accurate and correct. 7. Upon returning the signed authority, you are authorising Success Refund Service to act as your sole agents for the purpose of recovering the indicated monies and returning them, less any fees charged, to you. You agree that, upon the return of these monies to you by any means whatsoever, that the full fee shall be immediately due and payable to Success Refund Service. 8. Once the Authority to Release is signed the claimant cannot withdraw from our services to recover the claim. Should the claimant withdraw from the agreement or from supplying the relevant documents requested (within the client's ability) to complete the claim, you will still be liable to pay the recovery fee. Upon refusal to supply necessary documents, unless alternative arrangements are agreed upon (in writing), Success Refund Service will give 7 days’ notice to the client, the client's file will be closed and payment of our fee will be required. 9. If you are having any trouble getting hold of the requested identity documentation in your information pack, please contact us to discuss alternatives. 10. In the event of the client failing to pay the agreed recovery fee: after employing normal business procedures and issuing reminders and notifications etc., should it become necessary to commence litigation or to engage an attorney to enforce payment of the recovery fee pursuant of this agreement, the claimant agrees to pay the attorneys legal fees and other connected costs, or if the matter proceeds to court, such additional sum as the court may adjudge reasonable as attorney’s legal fees and other connected costs in said suit. Success Refund Service reserves the right, but not the obligation, at our sole discretion, to charge interest on overdue and unpaid accounts at the rate of up to 1% per month on unpaid balances 30 days or more overdue. 11. Success Refund Service accepts no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and or communications. The accuracy or reliability of the information provided is not guaranteed or warranted in any way and Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents disclaim liability of any kind whatsoever, including & without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided. 12. You agree that you understand that the scope and nature of the operations of Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, is strictly and narrowly confined to the function of locating lost and unclaimed monies and arranging, whenever possible, their return to their rightful owners. Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, are unable to offer any professional advice concerning matters of accounting, financial management, legal matters nor any other matters. When such advice is needed, clients are strongly advised to consult their accountant, lawyer or other, appropriately qualified specialist professional. Any information obtained by clients from Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, is interpreted and used solely at the discretion of the client; and the client agrees not to hold Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, in any way responsible for the outcome of the use of such information. 13. You agree that you and/or your organization* (including any person acting on your and/or your organization’s* behalf) will not, in any way whatsoever, hold or attempt to hold Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, legally and/or financially liable for any act, omission, loss or injury whatsoever, however caused, under any circumstances whatsoever, in connection with the provision of this service, nor in any other matter whatsoever. (*if applicable) 14. If you are a person who is acting on the behalf of an organisation, then you agree that you have that organisations proper and lawful authority to act on their behalf. 15. Terms & Conditions may vary at any time by Success Refund Service upon the giving of 7 days notice in writing to the Client detailing such changes. 16. Acceptance of our service is automatic acceptance of all Success Refund Service’s terms & conditions. PRIVACY POLICY Your privacy is important to Success Refund Service. We know that keeping client information secure is a top priority. The information you provide is only used to secure the recovery of your money and will not, unless compelled by court order or other act of law, be passed on to any other person or party under any circumstances. All Investigators employed by Success Refund Service are committed to providing you with quality recovery services within a secure and private environment. This privacy statement provides information about the personal information that Success Refund Service collects, and the ways in which Success Refund Service uses that personal information. Personal information collection Your personal or company information which can identify you including your name, email address and contact details or any other information in order for us to make contact with you in order to have the required information to recover your unclaimed funds. Using personal information Success Refund Service may use your personal information to contact you by email or phone to search for unrecovered funds that are owing to you and assist you in the recovery your lost or unrecovered funds. Data retention We only retain your company or personal data for as long as necessary for us to render a service to you for the recovery of your funds, except where otherwise provided by law. Once the recovery process has been completed, all personal and sensitive information that you may have provided will be securely destroyed in order to ensure that there is no possibility of it being misused. However, this also means that, in the event that we are able to recover additional monies for you in the future, we will need to request you to provide that information again. Securing your data. Success Refund Service takes considerable technical and organisational precautions to prevent the loss, or misuse of your company or personal information. Contact. If you have any questions about this privacy policy or Success Refund Service treatment of your personal information, please feel free to contact us. CODE OF ETHICS A Message from the CEO/Founder. Doing things right is one of our most important values at Success Refund Service. We work hard every day to provide services that enhance the lives of people in our community, our country, and all over the world. We are clear about what we mean when we talk about doing things right. Not only does it mean that we provide quality services that are highly valued and fairly priced, but it also means that every step we take in providing these services is taken with ethics and integrity firmly in mind. We always ensure that all relevant laws and industry codes of practice are fully complied with and that our valued customers are treated with professionalism, fairness and consideration. At Success Refund Service, we are committed to these five core principles of honest, ethical and professional conduct: 1) Integrity. 2) Objectivity. 3) Professional competence and due care. 4) Confidentiality. 5) Professional behavior. Doing things right is the only option at Success Refund Service. We have made a commitment to conduct every service lawfully, ethically, professionally and in a way that will always leave the world a better place. . D. G. Young. CEO/Founder


Contact Success Refund Service


Address: Success Refund Service, PO Box 5, Rainbow, Victoria, Australia. ABN: 21457525309​. www.successrefundservice.com.au​

Phone: 1300 472 395
Business Hours: 9:00 - 3:00
Monday to Friday